Refund and Return policy

At Retailssup, our goal is to make sure you are completely satisfied with your purchase. If something isn’t right, our return and exchange policy is designed to be clear, fair and transparent.

1. Summary of Return Costs

  • Our mistake (defective or wrong item): We cover the return shipping costs and will issue a full refund once the item is received.
  • Change of mind / buyer’s remorse: You pay the return shipping costs; we will issue a full refund when the item is received in acceptable condition.

2. Eligibility for Returns & Exchanges

All items are eligible for return unless explicitly marked as “non‑returnable” on the product page (see Section 8). To be eligible:

  • The return request must be submitted within 30 days from the date of delivery.
  • Items must be unused, unwashed and undamaged.
  • All original packaging, tags, labels, manuals and accessories must be included.
  • You must provide proof of purchase (receipt or order confirmation).

3. How to Initiate a Return or Exchange

  1. Contact us: Email support@retailsuply.com or call (877) 745‑3962 with your order number, the item(s) you wish to return and the reason for the return.
  2. Receive authorisation & return details: We will issue a Return Merchandise Authorisation (RMA) number and provide the correct return centre address along with detailed packing and shipping instructions. For security reasons, returns without an RMA may not be processed.
  3. Package your items: Carefully pack the products in their original packaging, including all accessories and documentation. Clearly write the RMA number on the outside of the package.
  4. Ship your return: Use a trackable shipping method. We’ll notify you once we receive and inspect your return.

Our return centre is located in the United States; the complete address will be provided in your return instructions. Unauthorised returns sent without an RMA cannot be accepted.

4. Refunds

  • Processing time: Refunds are typically processed within 10 business days after we receive and inspect the returned item.
  • Refund method: Refunds are issued to the original payment method.
  • Sale items: Discounted or sale items are eligible for return under the same conditions as full‑priced items.

5. Exchanges

We accept exchanges for most items. The fastest way to receive a replacement is to return the original item for a refund and place a new order. If you prefer a direct exchange, email us at support@retailsuply.com and we’ll guide you through the process.

6. Damaged or Defective Items

If your order arrives damaged or defective, contact us immediately at support@retailsuply.com or (877) 745‑3962 with photos and details. We will provide a prepaid return label and offer a replacement or full refund — whichever you prefer.

7. Late or Missing Refunds

  1. Recheck your bank account or card statement.
  2. Contact your bank or card issuer (processing delays may occur).
  3. If the issue persists, email us at support@retailsuply.com for assistance.

8. Non‑Returnable Items

For hygiene, safety or regulatory reasons, certain products may not be eligible for return. Any non‑returnable items will be clearly indicated on the product page before purchase.

9. Liability & Disclaimer

You are responsible for the goods until they reach us. We recommend using a secure, trackable shipping service. Refunds may be denied if returned items show signs of use, damage or missing components not caused by us. This policy does not affect your statutory rights under consumer protection laws.

10. Related Policies

For cancellations before shipping, see our Cancellation Policy.
For shipping and delivery details, see our Shipping Policy.

11. Contact Us

Email: support@retailsuply.com
Phone: (877) 745‑3962
We aim to respond within 24 hours.